Frequently Asked Questions

Use the search function at the top of the page or browse the categories. On each product page you will find a description, available sizes and the price.

Yes. You can order as a guest and check the status later via guest order using your order number and email address.

As long as your order hasn't been packed yet, we're happy to make changes. Please contact us as soon as possible with your order number.

Enter the code in your shopping cart. The discount will be displayed immediately and then finalized at checkout.

Shipping costs depend on the delivery address and the chosen shipping method and will be displayed to you at checkout before purchase.

We typically process orders within one to two business days. You can see the estimated delivery time when you select your shipping method.

You can see the countries we currently ship to at checkout when you enter your address. If your country isn't listed, just send us a message.

You can see the available payment methods during the order process. Only payment methods that are approved for your order will be offered.

Once your order is on its way, you can find the status in your customer account or via guest ordering.

Cool, dry, and dark. Medjool dates stay particularly soft for a long time in the refrigerator; allow them to come to room temperature briefly before eating.

The printed best-before date applies to unopened products. Once opened, store the oil in a dark place and use it within a few months.

Register your return via the returns registration form. The next steps will be displayed there. Food items with broken seals are excluded for hygiene reasons.

Email us at kundenservice@sunnah-shop.de with your order number and a photo. We will take care of a replacement or refund.